FAQS
What location do you provide soft play hire?
Birmingham, West Bromwich, Walsall, Wolverhampton, Dudley free delivery within a 10 mile radius of B43
However, If you are outside these areas please do get in touch and we may be able to accommodate your booking but there would be an extra mileage cost of 25p per mile – by all means contact us via the 'Get in Touch' form on our home page or through our Instagram http://www.instagram.com/bigsofties1 or Facebook page http://www.facebook.com/bigsofties
How long does the equipment take to set up?
It usually takes 30 – 45 minutes to set up the soft play equipment at the beginning of a hire but we allow for a 1 hour set up period, with the same again to pack it all away at the end of the hire period. Please do keep this in mind when booking your time slot at a venue or arranging your event.
Do you have Public Liability Insurance?
Yes, we have £10 million public and product liability insurance. This covers us against accident and injury caused by our equipment failing or incorrect or unsafe installation. This does not however cover the hirer for accidents or injury resulting from the misuse or abuse of the equipment when the hirer is responsible for providing their own supervision. As the hirer, you are responsible for ensuring adult supervision of the equipment at all times.
How long hire last?
It's up to you how long your party is going to last. We offer a standard 4 hours hire with our packages but if additional hours are required they can be added for an additional cost. of £15 per hour. We will arrange with you a pre-agreed delivery and collection time prior to your event.
Can your equipment go outside?
Our soft play hire equipment is suitable for both indoor and outdoor hire either in a venue, your home or a party tent where a suitable covered dry space is available to install the equipment. If however on the day the weather is good and is set to remain good all day we are happy to set up the equipment outside without shelter. We should stress that we do not accept bookings for outdoor hires where a covered dry space is not available as our equipment is not suitable for use in the rain and must not under any circumstances get wet. If the weather were to change or be forecast for rain on the day and there was nowhere to set up the equipment indoors we would ask for an alternative suitable venue or the booking would need to be cancelled.
Who is it suitable for?
Our soft play equipment is ideal for babies and young children with ages ranging from 0 – 5 Years of age its a great all rounder for any party! Our 7x7 bouncy castle is suitable for around 4 children up to 5 years old. Our 10x12 bouncy castle is suitable for around 8 children up to 8 years old.
How do I pay?
A deposit via Bacs is required to secure your booking which also acts as a damage deposit payable by bank transfer. The full balance is then payable by bank transfer 72 hours before your event. The deposit is then refunded 48 hours after collection of the equipment providing there is no damage.
What are the sizes of your bouncy castles?
7x7 bouncy castle - 7.2ft/2.2m tall 7ft wide 7ft length
10x12 bouncy castle - 7.2ft/2.2m tall 10ft wide 12ft length
What happens if I need to cancel?
As long as you cancel your booking no less than 7 days before your hire date, your deposit will be returned in full. For cancellations received less than 7 days before the hire date your your deposit will be retained although we will allow you to transfer your deposit to an alternative hire date within 6 months of the original hire date, subject to availability.
How much space should I allow?
This really depends on the package you are looking to hire. We supply all of our packages with soft play mats which can be arranged in almost any shape to accommodate different layouts. Each package will be supplied with enough mats to create the ideal soft play area however smaller areas can be accommodated if space is limited. Please notify us is space is a potential issue so we can discuss your individual requirements.